Frequently Asked Questions about Property Management

Rents are due on or before the 1st of each month. Payments to you, the landlord, will be made via ACH deposits no later than the 15th of the month, or the 1st business day thereafter.

Getting properties rented efficiently is pivotal to our success and happy clients. tenants quickly. Marketing your rental includes Professional Photos, 3D Virtual Tours, and posting on all popular rental websites to create the most interest possible.

Tenants or owners can submit a maintenance request via their online portal. The portal allows tenants and owners to submit a request by providing a description of the issue as well as uploading photos. Our goal is full transparency of the maintenance process.

We highly recommend that you use our preferred vendors that have been vetted for professionalism, timeliness, and have the proper licensing to mitigate your risk.

Over half of all renters have pets. Being open to pets will increase demand through the entire prospective rental pool and increase the rental price per month. If you would rather not, it is OK to prohibit pets. On Q can provide more information on how to mitigate pet damage with tenants.

The leasing process has many variables including time of year, local inventory, condition, and price. In most cases, we can find a qualified applicant to fill vacancies quickly. The On Q Marketing and Leasing Department is available to answer questions and will provide feedback and recommendations to assist through this process.

Much like the real estate market determines sales prices, the local rental market determines rental rates. On Q can provide a professional market analysis.

On Q performs extensive tenant screening. We look at employment histories, income, rental history and landlord references, credit scores, and other background verification.

Our tenant screening process usually prevents these types of issues; however, if a problem should arise, we always respond promptly and firmly.

On Q Property Management provides full-service property management. Our services include rent and fee collection, tenant screening, leasing, maintenance, preferred vendors, professional market analysis, evictions, financial statements including monthly statements and year-end 1099 form, and much more.

Our process and technology create an unprecedented experience for homeowners. In addition to day-to-day property management, On Q focuses on the reporting and data that is so important when dealing with investment management. Utilizing the right property management company can make you more money, not less. Our industry knowledge and expertise will ensure that you benefit from the optimal return on investment for your rental property.

On Q Property Management does not manage furnished rentals.

Our online portal makes it quick and easy to access any information for your rental property 24 hours a day, 7 days a week.

The actual maintenance expenses for the home are the responsibility of the homeowner. Every effort is made to control maintenance costs while maintaining the integrity and value of the property. If a repair has been caused by tenant misuse or neglect On Q will bill the tenant accordingly.

Yes. In the rare instance that an Eviction must happen, our Property Managers will handle it all. That means sending notices, constables, arranging re-keys, and representing you in court if need be.