Marketing Standards

 To ensure all homes meet our health, safety, and quality standards, we require every property to be brought up to our minimum requirements before it is listed on the rental market.

Homeowner Responsibility

It is the homeowner’s responsibility to bring the property up to these standards. If the property does not meet the minimum requirements, On Q may coordinate the necessary work on their behalf and charge the costs to their account to ensure the property is compliant and marketable.

Minimum Requirements (Must-Have Standards)

These are non-negotiable requirements that must be met for On Q to market a property

 

Health & Safety Compliance

  • Smoke Detectors: Working smoke detectors installed in all required areas (bedrooms, hallways, main living spaces).
  • Carbon Monoxide Detectors: Installed in properties with gas appliances, fireplaces, or attached garages.
  • Locks & Security: All doors and windows must have secure, functional locks.
  • Handrails & Guardrails: Sturdy and code-compliant on stairs, balconies, and decks.
  • Trip Hazards: No broken steps, loose flooring, exposed nails, or uneven walkways.
  • Electrical Safety: No exposed wiring; outlets and switches must have intact covers and function properly.
  • Plumbing Safety: All toilets, sinks, tubs, and showers must work and be free of leaks.
  • Heating & Cooling: Functional HVAC system capable of maintaining safe temperatures.
  • Water Heater: Must be properly installed, strapped (where required), and in working order.
  • Rekey: Property must be rekeyed to ensure Resident security and no unauthorized access.

 

Cleanliness & Sanitation

  • Pest-Free: Property must be free from infestations (roaches, rodents, termites, etc.).
  • Deep Clean: Property must be professionally cleaned prior to marketing (including appliances, floors, windows, and bathrooms).
  • Carpet/Flooring: Stains and odors must be addressed; flooring must be free of major damage.
  • Trash Removal: No debris or personal belongings left inside or outside the property.

 

Functional Systems

  • Plumbing: No clogs, leaks, or dripping faucets.
  • Appliances: All included appliances (stove, oven, fridge, dishwasher, washer/dryer if provided) must be functional.
  • Lighting: All light fixtures must have working bulbs and covers.

 

Property Exterior & Curb Appeal

  • Yard Maintenance: Grass mowed, weeds removed, shrubs/trees trimmed.
  • Pool Service: Owner is responsible for maintaining the pool at all times; Vacant or occupied
  • Irrigation Systems: Functional and leak-free if installed.
  • Exterior Surfaces: No peeling paint, broken siding, or visible structural damage.
  • Address Numbers: Clearly visible from the street.

Best Practices for Maximum Marketability

While not required, these steps can significantly help properties rent faster and at a higher rate

 

Aesthetic Improvements

  • Fresh Paint: Neutral, modern colors applied to walls.
  • Updated Fixtures: Modern lighting, faucets, and cabinet hardware.
  • Window Coverings: Clean, functional blinds or shades installed.
  • Landscaping Enhancements: Flowers, mulch, and clean edging to improve first impressions.

 

Functional Enhancements

  • Energy Efficiency: Weather stripping, LED bulbs, clean HVAC filters.
  • Smart Features: Smart thermostat, keyless entry, or video doorbell.
  • Appliance Upgrades: Stainless steel or energy-efficient appliances.

 

Professional Presentation

  • Professional Photography: High-quality listing photos to showcase the home.
  • Odor Neutralization: Ensure no pet, smoke, or mildew odors remain.

Owner Acknowledgment

On Q’s mission is to protect the property, attract qualified tenants, and minimize vacancy. Meeting these standards ensures we can market the property quickly, safely, and effectively.

On Q Property Management will do our best to ensure the property meets all minimum requirements. By partnering with On Q Property Management, the Owner must acknowledge:

  1. The property must meet the minimum marketing standards outlined above.
  2. If the property does not meet these requirements, On Q will coordinate the necessary work on their behalf at their expense to bring it into compliance.
  3. Owners are encouraged to consider the best practice upgrades to maximize rental income and attract higher-quality tenants.